What our Customers say...
Four weeks into home ownership our 6 unit townhome building was hit with severe ice damming (February) which resulted in water intrusion through multiple windows and all over my freshly painted drywall and new hardwood floors as everything broke loose. My homeowners insurance recommended two water remediation companies. The first company took my call and said "there's nothing we can do." The second call was to SERVPRO in Chicago Heights/Crete/Beecher. Greg, the on call tech, took my call at 10:00 PM, was at my house by 10:30 PM, and got eyes on the situation. While yes, there was nothing we could do in that immediate moment, his expertise and reassurance gave me peace of mind. Things definitely got worse before they got better, but Greg's words, "this is all fixable," kept repeating in my mind. The whole crew was great - even Bobby, the owner walked through, Jackson and Matt were here multiple times. Communication was great - calls, texts, emails - I never felt lost in the shuffle of homes that needed work done (and I know you guys had to be swamped with ice damming/flooding calls in those weeks that followed the snowstorm). Some drywall had to be torn out, but my hardwood floors were salvaged - a huge relief. Thank you for helping a first time homeowner through the panic of water intrusion. All of you made me feel like this wasn't just a job to be done, but that you are truly empathetic to what customers are going through when weather like this strikes. You see customers at their worst and still bring your best selves to the job - thank you!
SERVPRO came and did all of our carpets after an a aquarium accident and they look fantastic! Thank you so much for taking care of us right before the holidays!
What a fantastic job you did! I am telling everyone that I can SERVPRO is the best!
Tremendous clean up after some smoke damage in our home. Thanks SERVPRO
Could not have been happier. SERVPRO you did an absolutely amazing job. Can't believe we ever had mold. Can't tell now.
Wow SERVPRO, really tremendous service. Polite to deal with and the work was great!
SERVPRO did an amazing job. After a storm damage our store window they were out in no time.
We had horrible mold in our bathroom and SERVPRO made our bathroom look brand new again before we had everyone over for our daughter's graduation. Thanks!
Thanks to the great group at SERVPRO. Another wonderful job!
My business was under water, no pun intended. SERVPRO came in, dried us out and really did a tremendous job. One business to another, thanks.
SERVPRO is the best. Fast, easy to work with, no problems at all.
After a fire you think it will never be the same. After SERVPRO was here it looked better than ever.
SERVPRO got it done!!!! So glad we called. Very fast and got the work done so well.
Water problem in our business was taken care of quickly and professionally. Very happy!
Mold is something I did not want to mess around with. SERVPRO came in and took care of business quickly!
Thank you SERVPRO for your wonderful service and cleanliness. It was as if nothing happened.
We had some storm damage in our garage and SERVPRO was here in no time. 24 Hour service means 24 hour service. Thanks!
We couldn't be happier with SERVPRO. The crew came in was polite, customer service was nice and the job was better than we could've imagined.
SERVPRO was on the job quickly and really did a fantastic job.
Thanks to the crew at SERVPRO for quick and wonderful service.
Thanks for the prompt service!!
Home for sale with Mold issue "We purchased a new home and found MOLD in our crawlspace. Sherri and Tracy were fantastic! We are very pleased with the results and the house smell great. Thanks for your help!"
Following a water main break "SERVPRO arrived within one hour to start removing water from the basement of our building. The crew was thorough and we couldn't be happier with the service. Thanks to Jackson and Chris for their efforts"
Following a toilet over flow that damaged 2 floors of the home. I strongly recommend (SERVPRO ) on any job.
You will forever be in our thoughts and prayers for coming to our aid during our basement water damage disaster. Thank you for caring!
Your crew attended to our every need. We appreciate all your hard work.
Very professional and friendly.
Excellent service. Very satisfied.
Your team was professional and courteous.
Following the frozen pipe in our kitchen, your team was amazing. We will recommend you to anyone we can.
"your level of service continues to be amazing"
Great Staff !!!! (Rob & Brian Kevin)
Thank You so much for all your help. Your company does a great service (water damage) when the unexpected arises. Thank you
We appreciate your assistance cleaning up the mold in our crawlspace. The house smells so much better and we feel very comfortable moving forward with the sale. Your crew was magnificent!
I am more than satisfied with the work that was done. You all did a great job and I am very pleased. My thanks to everyone involved from your organization. Sherry and her crew were wonderful and made our lives so much easier in the beginning thru the cleanup process. Everyone was very respectful of our home and belongings and I was never uncomfortable with any of your people going thru every nook and cranny of the house.
The crew was the most professional and courteous I've dealt with in my tenure
Hard to improve excellence!
This is from a customer from Crete IL due to a broken water pipe that caused damage to her entire first level. IMT Group Insurance recommended SERVPRO to do the work.