SERVPRO of Chicago Heights / Crete / Beecher Employee Photos

Sarah Fisher

Sarah Fisher is the Office Manager of SERVPRO of Chicago Heights/Crete/Beecher and runs a tight ship. She started out in 2009 with us and was born and raised in Kankakee County. She is certified in Water Removal and Drybook, but she now focuses on accounting, budgeting, auditing of jobs and maintaining documentation and compliance. She has keen communicative skills both with customers, ensuring their complete satisfaction, and staff and production team members. Sarah finds time to go camping, fishing, and doing cookouts with her family and dogs.

Erinne Ferrias

Errine Ferrias is our SERVPRO Human Resources Manager, and she loves her job and the office staff. She strives to keep employment compliance on an even keel and is ecstatic on how all the team members focus on providing the best possible and empathetic service, to our local customers after suffering devastating losses from water or fire. She loves her new role as a mother and stubbornly is still trying to win her Fantasy Football League. She is a winner with us.

Joanne Mutter

Joanne Mutter is a Sales & Marketing Representative for SERVPRO of Chicago Heights/Crete/Beecher. She is developing her contacts with local community leaders, organizations, and charities which will bring lots of business into our franchise. Joanne especially enjoys the unknown factor that most days will bring. Her nimbleness will lead to favorable conclusions and happy customers. Joanne enjoys working in her garden and listening to disco music.

Justin Jackson

Justin Jackson is a specialist as a carpet cleaner with SERVPRO. For quite a few years he has utilized his CCT (Carpet Cleaning Tech) certification to clean carpets in homes and commercial buildings. He does many mold remediation services after water damaging events since he is also certified as an AMRT, Applied Microbial Remediation Technician. Justin enjoys spending time with his daughter and his dog and enjoys a good meal while watching a movie. 

Eric Gill

Eric Gill is that special Crew Leader that by example, generates excellent results for our business and residential customers. He answers their questions and ensures a stress-free zone for them. Eric is well-trained and certified as a Water Damage Restoration Technician (WRT) and as an Applied Microbial Remediation Technician (AMRT.) When not helping customers Eric plays softball and spends a lot of time with his family.

Kailei Bonds

Kailei Bonds is a production technician with our SERVPRO franchise and brings a great work ethic that enhances her contributions to our team. Along with a keen caring for people in need of help, her personal drive will assure a successful and long career with us. Kailei's favorite pastime is spending time with, and playing with her two daughters.

Kellen Steele

Kellen Steele is a member of the Production Crew at SERVPRO who loves to work with his hands to resolve customers' fire and water restoration work. He has several certifications from the IICRC and also from our ECTP, Employee Certification Training Program. He is the team member that will answer the call at 2 AM to help a customer. Kellen spends as much time as he can with his two kids, both boys that are two and four years old.

Kevin Hoffner

Kevin Hoffner is our Construction Supervisor at SERVPRO of Chicago Heights/Crete/Beecher for quite a few years. His experience in the construction services expands over 13 years. He likes to repair water or fire damaged properties "Like it never even happened." From demolition to new walls and roof, Kevin gets the job. He resides in Kankakee and likes to wet a fishing line and toss a football around.

Lynda Novak

Lynda Novak is our Cleaning Specialist for SERVPRO of Chicago Heights/Crete/Beecher. She works mostly from our warehouse focusing on wet and dry cleaning of customer contents. She can also help to inventory and pack-out the items, and assist and returning them to their proper place, nice and clean and sanitary. Lynda gets the job done.

Brian Hoffner

Pictured above is Brian Hoffner who is a part of the Construction Crew at SERVPRO of Chicago Heights/Crete/Beecher. Brian has been working in the construction for a couple of years and has experience in installing and fabricating countertops. He has extensive knowledge in drywall, painting, hanging doors, woodworking, and trim work. Brian also knows how to install different types of flooring such as laminate, hardwood, carpet, and tile.

Chris Denoyer

Chris Denoyer, a team member at SERVPRO of Chicago Heights/Crete/Beecher, has been with the company since 2013. What he loves the most about working at SERVPRO is being able to meet many diverse people and that every day there is something new and different happening. (From water damage to mold remediation, every day is different) When Chris isn't working, he enjoys spending time with his daughter and going fishing. 

Dawn Palmer

Dawn Palmer is the Painting Manager and a part of the Construction Crew at SERVPRO of Chicago Heights/Crete/Beecher. She has extensive experience in painting and managerial roles. Dawn is also the onsite Quality Inspector and helps with disaster, fire, and storm mitigation. What makes Dawn a great asset to the team is that she has a great work ethic, and she also brings a woman's touch and eye for detail that isn't too common around the office. She has been working for our team since 2012 and was actually one of the first employees to head off our division of rebuilds. Her favorite pastime includes cooking, computer bowling, pinball, and hanging out with friends and coworkers.  She also enjoys helping other with painting projects.

Adam Goodman

Since June 2012, Adam Goodman has been the Production Manager at SERVPRO of Chicago Heights/Crete/Beecher. His job requires going to customers’ homes or businesses to do estimates, making sure that the day to day operations are running smoothly, and instructing our crew members of what jobs they will be doing that day. Not only is Adam certified in Water Mitigation, but he also is certified in our Drybook Program. From the beginning, Adam has been a crucial member of our storm team. Some of his hobbies are participating in adult softball and coaching youth sports.

Andrea Ehmen

Andrea Ehmen is an important member of our Marketing team at SERVPRO of Chicago Heights/Crete/Beecher. The best part of Andrea's job is working with an exceptional SERVPRO team and helping our customers. For her, this is more than a job its a family. For fire, water or mold damage, Andrea is ready to help. During her free time, she enjoys photography.

Bill Wilczynski

At SERVPRO of Chicago Heights/Crete/Beecher, Bill Wilczynski has been the Sales and Marketing Representative since 2014. Originally from Chicago, he currently resides in Ashkum, Illinois. In the arena of Commercial Insurance in the Property and Casualty field, he has over 30 years of expertise. Bill's work experience before SERVPRO included underwriting major corporations for Insurance Carriers domiciled in North America and Lloyds of London and Surplus Lines Broker on complex Fortune 1000 Companies for AON, Willis, and Marsh. His background in risk management is beneficial to our clients. Bill majored in Roman History and Linguistics at Universidade de Santiago de Compostela, Espana, and Quincy University.

Sandy Berry

Sandy Berry is a cleaning technician at SERVPRO of Chicago Heights/Crete/Beecher. She started her SERVPRO experience during the summer of her junior year of high school in Milford. Sandy returned to us after graduating because of her dedication and has been doing a great job. She can clean customers possessions at our warehouse and at the clients' homes. Sandy loves animals has been known to bring along a few dog biscuits, just in case.

Shelbie Collett

Shelbie Collett is an Administrative Assistant at SERVPRO of Chicago Heights/Crete/Beecher since November of 2013. She is a Kankakee, IL native who loves to go boating with the people who mean the most to her. Besides being a car enthusiast, she finds the time to have had several poems published. Shelbie is very strong with numbers and is an immense help with accounting, scheduling jobs, and other daily routines that take precise attention. Customer satisfaction is her goal, and she likes helping out her co-workers. Shelbie is a real team player.

Traci Gill

Traci Gill is a SERVPRO of Chicago Heights/Crete/Beecher Production Manager responsible for the smooth implementation of restoration and remediation. She is corporate certified, with additional certification from the IICRC in Fire & Smoke Damage Restoration, Applied Structural Drying and Applied Microbial Remediation, mold mitigation. Traci coaches and leads the way with our production crews to restore customers' homes "Like it never even happened." She is happy to return clients quickly to their homes. When not working, Tracing likes to sing and DIY projects.

Mike Randolph

Since 2007, Mike Randolph has been the Operations Manager at SERVPRO of Chicago Heights / Crete / Beecher. With certifications from the IICRC in Fire and Smoke Damage Restoration, Microbial Remediation, and Water Damage Restoration as well as Repair, Painting, and Lead Safety for Renovation. Mike enjoys playing golf, spending time with family and friends, and barbecuing. He was born in the San Francisco Bay Area. Mike has lived in eight states in his thirty-eight years.

Nichole Stump

At SERVPRO of SERVPRO of Chicago Heights / Crete / Beecher Nichole Stump is part of the Production Crew. Nichole has been a key member of the SERVPRO team since 2014. Working as part of the Production Crew some of her responsibilities include pack outs, demos, cleanings, and upholstery cleaning. She hails from Kankakee, IL. In her free time, Nichole enjoys taking her kids to the park.

Mary Arellano

Mary Arellano is the Construction Project Manager and also helps to grow our Large Loss Disaster Recovery Division at SERVPRO of Chicago Heights / Crete / Beecher. She enjoys helping families and businesses get back to normal after a catastrophe. Mary's work experience before SERVPRO included the Army National Guard (31R Communication), Wagner’s LLC, and Production Manager at the Target Distribution Center. She has graduated from Morgan Park High School and Kaplan University. Mary has three amazing and incredible kids.

Nick Stump

Nick Stump, a member of the Construction Crew at SERVPRO of Chicago Heights/Crete/Beecher, is a great asset to the team. He joined the company in 2015, he has an extensive background in construction/restoration including 15 years of experience. Nick lives in the city of Kankakee. His favorite sports are football, baseball, and basketball. His favorite pastime includes playing video games watching and playing sports. 

Rob Friend

SERVPRO of Chicago Heights/Crete/Beecher's flooring manager is Rob Friend. Rob has over 20 years of expertise in flooring sales and installation. He has been working with us since 2009. To find out more about fire, water and mold damage repair, call us first.

Ryan Zhe

Ryan Zhe joined our SERVPRO team in 2016 . What he loves most about working for SERVPRO of Chicago Heights/Crete/Beecher is that there is a different situation every day. When he comes into the office, he never knows what he will be doing or who he will be helping. When Ryan is off the clock, he enjoys playing video games.